Here at Focusfloors.com we use only the most reliable carriers that have proven track records of on time delivery and low rates of damage. We do not include Shipping costs in our on line prices, instead we shop for the very best freight rates in your area. You can get a freight estimate from our shopping cart by listing the products and amount of each product plus your ship to zip code or by giving us a call. An order conformation will then be sent to you by email.

When your shipment arrives, please inspect packaging (or instruct the person who will be receiving the shipment) for any damage. In the rare event, you should see damage, no matter how slight it may seem, call our customer service immediately, So we may determine the best course of action to take. Taking care of your interest is our best interest.

Freight carriers charge $85.00 extra to deliver to a residence. These charges are based upon bringing their 53’ trucks into a neighborhood where the roads and drive ways are to narrow to do so. Other factors are involved as well. There must be someone there to receive the delivery or a $35.00 redelivery fee will be charged. The carrier will call the customer 24 hours in advance to set up a convenient delivery time. Depending on the size of the order you may need someone with you to help unload it from the truck. This is up to the customer. The driver may help, but is not required to. Some carriers can make a delivery by a truck with a lift gate if prior request has been made. This does involve an additional charge if the carrier has that service available.

Business deliveries are classified as a place of business that is located in a commercial district which has a loading dock and a way to unload the truck. If it does not have a loading dock then it must have access to get the truck in and out without any access problems suck as limited parking, no turn around area. If a customer elects to use the business option for delivery and they do not meet the requirements for a business delivery the customer will be responsible for an additional “limited access fee” that is charged by the freight companies. In this case the delivery would be classified as a limited access delivery which can include places like churches, schools, universities, and other institutions, motels, hotels, and all home based businesses that don’t have loading and unloading docks. See Limited Access Delivery for details.

We do offer a local terminal pickup for our customers to help save on the cost of a home delivery. You can do this by emailing us with your home address and then we will send you the location and phone number of the nearest terminal to you by email. This option is the same as a business delivery rate .You will need to select the business option and upon filling out the shipping info. You will need to put the local Terminal address and information as the shipping address that was provided to you by the FocusFloors email that was sent to you.

We offer these suggestions to make your order go as smoothly as possible. We know that you will save money with these options. Saving you money is our business, but exceeding your expectations is our goal. There are always unique situations that require special considerations. For solutions, please contact customer service at 800-533-4267.

Business Freight Included

The Business Freight Included option means that the customer pays the price shown which includes the price of the material and the shipping. It is for businesses that have a loading dock and is located in a commercial district. This option excludes churches, universities, schools and hotels or motels (see limited access for details on these businesses). Non businesses can use this as well, but must state that the order is for a residential delivery by checking the residential delivery box. By checking this box, it will add a residential delivery charge of $85.00 to the price that is shown.